Questions customers usually ask.

Usually seven to ten working days from the day your documents are complete. The department can raise a clarification during that period, which adds a few days — we answer those queries on your behalf and tell you if anything is needed from you. Registrations submitted with incomplete address proof are the most common cause of delay, so we check that before filing.

It depends on the service, and every service page on this site lists its own document set under “What to bring”. As a general rule you will need Aadhaar, PAN, a recent photograph, and proof of address — for business services, proof of the business premises as well. If you are unsure, send a message on WhatsApp describing what you need and we will reply with the exact list before you travel.

Yes. Certificates, scheme and subsidy applications, e-Governance portal submissions, CSC transactions and departmental forms are a large part of what we do. We prepare the application, submit it, pay the fee, and follow up on the status until the outcome is issued. What we cannot do is change how long an issuing office takes to decide.

No. Walk in any time we are open — Monday – Saturday, 9:30 AM to 8:00 PM. For entrance and admission forms with a closing date, it is worth messaging first so we can tell you the quietest time and confirm you have everything with you.

Yes, and it is the fastest way to reach us. Message 9706114332 with your question or send photographs of your documents, and we will tell you what is missing and what the service will involve. WhatsApp is answered during working hours.

Cash and UPI at the counter. Government fees and our service charge are always stated separately, so you can see exactly what goes to the department and what is ours, before anything is paid.